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Q Does the product have international authoritative certification?
A We hold CE and ISO13485 dual certifications, comply with the EU MDD directive and the Brazilian ANVISA and Mexican COFEPRIS registration standards. Product traceability is available, traceable to raw material batches and the entire production process.
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Q Shipping Policy: How are delivery times and safety guaranteed?
A Sea freight offers full container load (FCL)/less than container load (LCL) services. Air freight supports door-to-door express delivery. All packaging is temperature-controlled and shockproof. Shipping time is 15-30 days by sea and 3-7 days by air. Full insurance coverage is provided.
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Q Payment Policy: Installment payment is supported.
A We support T/T wire transfer, Letter of Credit (L/C), and Alipay/WeChat payment. A 30% deposit is required upfront, with the balance due before shipment. For large orders, a 6-month installment payment plan can be negotiated.
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Q How is the MOQ (Minimum Order Quantity) set?
A The MOQ for standard products is 500 pieces/batch, and for customized products it is 200 pieces/batch. Existing customers can apply for flexible adjustments. Small-batch trial production is supported to verify market feedback.
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Q What conditions must be met for product customization?
A We support customization in three dimensions: size, material, and function. A description of the clinical scenario and a list of parameter requirements are required. The R&D team will issue a feasibility assessment report within 3 working days. After confirmation, the product will enter the production process.
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Q How timely is the response to product usage anomalies after sales?
A We offer 24/7 hotline support, with engineers conducting on-site troubleshooting within 48 hours. For common issues such as infusion pump flow deviations and endotracheal intubation injuries, we provide a dual-channel service of "remote diagnosis + local repair."
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Q How to control the production cycle of orders during sales?
A Standard products are delivered in 15-30 days, customized products in 15-30 days. Production progress is synchronized in real-time through the ERP system, allowing customers to track logistics nodes online.
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Q How to quickly obtain product adaptation solutions before sales?
A We provide "needs diagnosis + solution simulation" services, providing customized solutions within 24 hours. We support 3D prototype previews and clinical scenario simulations, reducing decision-making costs.
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Q Can I have a sample order?
A Yes, we welcome sample order to test and check quality. if possible please provide your DHL account.
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Q What about the Lead time?
A Sample needs 3-5 days, mass production time needs 2 weeks according to order quantity.
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Q Do you have any MOQ limit for Nerve block needle?
A Low MOQ, 1pc for sample checking is available.
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Q How do you ship the goods and how long does it take to arrive?
A We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
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Q How to proceed an order?
A Firstly let us know your requirements or application.
Secondly We quote according to your requirements
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
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Q Is it OK to print my logo on packaging?
A Yes. Please inform us formally before our production and confirm the design.
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